firstname.lastname@example.org Kathmandu: 9802393170 Pokhara: 9802393172
If you are browsing and using our platform, you are agreeing to comply
with and be bound by the following terms and conditions of use, which
relation to this platform. If you disagree with any part of these terms
and conditions, please do not use our webPlatform. The term ‘KHETI’
‘kheti.farm’ or ‘khetifood.com’ or ‘us’ or ‘we’ refer to the owner of this
platform. The term ‘you’ or 'our customers' or ‘users' or ‘clients’ refers
to the user or theviewer of our platforms.
KHETI is owned and operated by
DV EXCELLUS Pvt. Ltd. Our services
are limited to provide products (farm inputs such as seeds, fertilizers
etc.) and services (technical and advisory services such as soil testing,
access to finances, trainings etc.) to farmers and food purchase and
delivery services (directly sourced from our farmers network or products
from on-boarded vendors/suppliers) to our customers. We try our best to
maintain the quality and transparency of the food we source and deliver
but we are in no way responsible and liable for any discrepancies.
Please note that in our sole discretion at any time and with or without
notice, we may offer any kind of incentives or promotions, shorten or
extend the duration of any incentive or promotion program and/or terminate
or modify any incentive or promotion program.
PRICES & OTHER INFORMATION
The information regarding price, product specifications and availability
contained on the platform has been provided by our member farmers, vendors
and suppliers. The prices charged by the member farmers, vendors and
suppliers on this platform are generally similar to the prices as the
market-price of the day at the time an order is delivered, shipped or
available for pickup. Although KHETI attempts to make certain that the
prices listed on the platform are up-to date, and that out-of-stock items
are clearly marked or removed from the inventory, prices and product
availability may change, particularly if you select a delivery or pickup
date that is different from the date on which you place your order.
Moreover, though every effort is made to ensure accuracy in posting
pricing information, discrepancies do occur. In the event that member
farmer's, vendor's and supplier's price and the price posted on the
platform are different, the member farmer's, vendor's, and supplier's
price will prevail in every case.
While KHETI has undertaken to confirm the accuracy of the information
contained on this platform, mistakes can be made, due both to inaccurate
reporting of accurate information and accurately reporting inaccurate
information. Of course, if you become aware that the platform contains
inaccurate information, please let us know by contacting us.
ORDERING AND PAYMENT
All ordering is performed online or via telephone or via our chat services. Buyers are usually billed directly by member farmers, vendors and suppliers for their orders and "KHETI" will be the name that appears on the bills you receive from the member farmers, vendors, and suppliers. But KHETI may provide you a proforma invoice, separate delivery slips, and redemption slips in case there is any delivery charges or cashback offer. KHETI shall not in any manner be considered the seller of the products/services or food. You need to pay for the ordered product in advance, in cash or other payment methods as mentioned in the platform to us or at the time of delivery to our delivery staff.
We have a "no questions asked return at delivery and refund policy" which entitles all our members to return vegetables, fruits, bakery items, canned foods, vacuum sealed foods and other food packets at the time of delivery if due to some reason they are not satisfied with the products delivered. We will take the returned product back with us and issue a credit note for the value of the returned products which will be credited to your bank account.
Canned foods, vacuum sealed foods and other food packets can only be returned at the time of delivery. However, fresh fruits can be returned within 12 hours and only applicable if it is damaged internally.
Acceptance of returns & refund post-delivery is subject to a satisfactory inspection by our customer service team. Please get in touch with us for any such requests. Returns and refund is only applicable if the quality and quantity of the products are not up to the mark.
As a Covid-19 safety and hygiene measure, we will not pick up any goods post-delivery. We request all our members to thoroughly check the products at the time of delivery.
PROPERTY RIGHTS IN THE PLATFORM AND CONTENT; INFORMATIONAL PURPOSES AND
COMPLIANCE WITH LAW
The platform and the content are our property and are protected by
applicable copyright, patent, trademark, and other intellectual property
laws. Except as expressly authorized herein, you may not reproduce,
transmit, sell, display, distribute, publish, broadcast, circulate,
modify, disseminate or commercially exploit the Platform or the Content in
any manner (including electronic, print or other media now known or
hereafter developed) without our written consent. Use of the platform or
rule or regulation (whether of Nepal or other countries), or the rights of
any third party is prohibited. You agree not to use the Platform or the
Content for any unlawful purposes and comply with any and all requests
from us to protect our respective rights in the Platform and the Content.
You may use the Platform and the Content only for your personal use. You
may download the Content to your computer and print out a hard copy for
your reference and internal use and display, but you will not remove any
copyright or other notices contained in the Content. We expressly prohibit
the use of devices (including software) designed to provide repeated
automated access to the Platform and the Content for any commercial
purpose except for those expressly authorized by us. We reserve the right
to take any and all measures necessary to prevent such access, including
denial or termination of your access to the Platform. If you have any
questions about any materials posted on the Platform, we urge you to
contact your KHETI representative.
NON-KHETI CONTENT; PRODUCTS AND SERVICES MENTIONED ON THE PLATFORM
We neither endorse nor are responsible for the accuracy or reliability of
any opinion, advice or statement made on the platform by anyone other than
authorized KHETI employee spokespersons while acting in their official
We do not review and assume no responsibility for any content received
from or created by, any third parties. Furthermore, we do not review and
assume no responsibility for any products or services mentioned on the
Platform, whether provided by KHETI, affiliated companies or unaffiliated
third parties. You agree to make your own independent evaluation of the
products and services mentioned on the Platform, including their
NO OBLIGATION TO KEEP INFORMATION CURRENT
We are not under any obligation to update the Content to reflect
circumstances that may occur after its initial publication date. Due to
legal restrictions or other reasons, we may not update any Content
including to take into account material changes or new information.
In connection with your use of or access to the Platform, we from time to
time may provide you with user names, passwords and/or other unique
identifiers (User Codes). You are responsible for the security and
confidentiality of the User Codes and agree not to disclose them to any
third party, including, if you are accessing the Platform on behalf of any
company or organization, any other employee in your company or
organization. You are responsible for any and all information provided and
any and all acts and/or omissions that occur while User Codes are being
used. We are not responsible for any breach of security caused by your
failure to maintain the confidentiality and security of any of the User
Codes. You agree to notify us immediately in the event of loss, theft or
disclosure of any or all of the User Codes, if you believe the
confidentiality or security of any or all of the User Codes has been
compromised in any way or in the event of your learning about a possible
or actual unauthorized access to and/or use of the Platform. We reserve
the right to revoke or modify the User Codes at any time without prior
CONSENT TO RECORDING AND MONITORING
You consent to our recording, retention, and use of all information and
data that you input or otherwise communicate during your access to and/or
use of the Platform or through any e-mail to or from us and any other
electronic communication means and the transmittal of the same to our
affiliates, subsidiaries, branches and third parties for order and other
processing, database maintenance, record keeping or any other use in
accordance with customary practices, policies and procedures applicable in
Nepal and, of course, our privacy policies. In addition, we may disclose
such information to the extent that we determine in good faith to be
required by any applicable laws, rules or regulations or order or in the
enforcement of our rights or the defense of claims. We expressly reserve
the right to monitor any and all use of the Platform.
CONSENT TO RECORDING OF TELEPHONE CALLS OR CHATS
You acknowledge that from time to time, we may record certain telephone
calls and chat services used for the customer service and/or related
purposes, and to the extent that any such recording occurs involving you,
you consent to such recording.
protecting our individual users' personally identifiable information that
we collect when such users use our web/mobile Platform, KHETI, or that we
receive from the KHETI participating member farmers, vendors and
This information is used to process the orders placed with the
participating member farmers, vendors, and suppliers and is shared as
needed to process the orders. In addition, this information is used to
communicate with the users and to enhance their experience at our Platform
including by showing the content that we think the user might be
interested in. Lastly, this information may be used as agreed to by the
We may use the user's e-mail address to convey occasional newsletters and
updates regarding new participating member farmers, vendors and suppliers,
specials or features on our Platform or services offered on our Platform.
We also log and store users' IP addresses, cookie information, and the
information about the users' Platform experience, preferences and the
pages they request.
Like any other Platform, Kheti uses 'cookies'. These cookies are used to
store information including visitors' preferences, and the pages on the
Platform that the visitor accessed or Platform. The information is used to
optimize the users' experience by customizing our web page content based
on visitors' browser type and/or other information.
This Platform may contain links to the Platforms that are not owned or
operated by us. We are not responsible for the privacy practices of such
Platforms, their owners or operators.
Platform, or your dealings with this Platform, please contact us through
email at email@example.com.
Note that Kheti has no access to or control over these cookies that are
used by third-party advertisers.
THIRD-PARTY PRIVACY POLICIES
Thus, we are advising you to consult the respective Privacy Policies of
these third-party ad servers for more detailed information. It may include
their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options.
To know more detailed information about cookie management with specific
web browsers, it can be found at the browsers' respective Platforms.
Another part of our priority is adding protection for children while using
the internet. We encourage parents and guardians to observe, participate
in, and/or monitor and guide their online activity.
Kheti does not knowingly collect any Personal Identifiable Information
from children under the age of 13. If you think that your child provided
this kind of information on our Platform, we strongly encourage you to
contact us immediately and we will do our best efforts to promptly remove
such information from our records.
visitors to our Platform with regards to the information that they shared
and/or collect in Kheti. This policy is not applicable to any information
collected offline or via channels other than this Platform.
LIMITATIONS OF LIABILITY
In no event shall kheti or its directors ,members, employees or agents be liable to you or any third party for any indirect,consequential,exemplary,incidental,special or punitive damages,including lost profit damages arising from your use of the website or kheti services, even if kheti has been advised of the possibility of such damages.Not withstanding anything to the contrary contained herein, kheti's liability to you for any cause whatsover and regardless of the form of the action, will at all times be limited to the amount paid, if any , by you to kheti for kheti services during the period of 1 month prior to any cause of action arising.